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Dir : ~/home/favoaysf/www/app/Http/Controllers/User/
View File Name : TicketController.php

<?php

namespace App\Http\Controllers\User;

use App\Helpers\EmailHelper;
use App\Http\Controllers\Controller;
use App\Models\Message;
use App\Models\Setting;
use App\Models\Ticket;
use Illuminate\Http\Request;
use Illuminate\Support\Facades\Auth;
use Illuminate\Support\Facades\Session;

class TicketController extends Controller
{

    public function __construct()
    {
        $this->middleware('auth');
        $this->middleware('localize');
    }

    public function ticket()
    {
        $tickets = Ticket::where('user_id', Auth::user()->id)->get();
        return view('user.dashboard.ticket', compact('tickets'));
    }

    public function ticketNew()
    {
        return view('user.dashboard.ticket-new');
    }

    public function ticketView($id)
    {
        $ticket = Ticket::findOrFail($id);
        return view('user.dashboard.ticket-view', compact('ticket'));
    }

    public function ticketStore(Request $request)
    {
        // validations 
        $request->validate([
            'file' => 'file|mimes:zip|max:5000',
            'message' => 'required|max:255',
            'subject' => 'required|max:255'
        ]);
        $input = $request->all();
        $input['user_id'] = Auth::user()->id;
        $input['status'] = 'Open';
        // file upload 
        if ($request->has('file') && $request->file->getClientOriginalExtension() != 'zip') {
            Session::flash('error', __('File type not supported.'));
        }
        if ($request->has('file')) {
            $file = $request->file;
            $name = time() . str_replace(' ', '', $file->getClientOriginalName());
            $file->move('assets/files/', $name);
            $input['file'] = $name;
        }
        $ticket = Ticket::create($input);

        $message = new Message();
        $message->ticket_id = $ticket->id;
        $message->user_id = Auth::user()->id;
        $message->message = $request->message;
        $message->save();

        if (Setting::first()->ticket_mail == 1) {

            $mailData = [
                'to' => Setting::first()->contact_email,
                'type' => 'ticket',
                'body' => __('You got a new message from. ' . auth()->user()->first_name),
                'subject' => __('Support Ticket'),
            ];

            $emailHelper = new EmailHelper();
            $emailHelper->sendCustomMail($mailData);
        }

        Session::flash('success', __('Ticket Created Successfully.'));
        return redirect()->route('user.ticket');
    }


    public function ticketReply(Request $request)
    {
        $request->validate([
            'message' => 'required|max:255'
        ]);
        $message = new Message();
        $message->ticket_id = $request->ticket_id;
        $message->user_id = Auth::user()->id;
        $message->message = $request->message;
        $message->save();

        if (Setting::first()->ticket_mail == 1) {
            $mailData = [
                'to' => Setting::first()->contact_email,
                'type' => 'ticket',
                'body' => __('You got a new message from. ' . auth()->user()->first_name),
                'subject' => __('Support Ticket Reply'),
            ];

            $emailHelper = new EmailHelper();
            $emailHelper->sendCustomMail($mailData);
        }

        Session::flash('success', __('Reply Send Successfully.'));
        return redirect()->back();
    }


    public function ticketDelete($id)
    {
        if (Ticket::whereId($id)->where('user_id', Auth::user()->id)->exists()) {
            $ticket = Ticket::findOrFail($id);
            $messages = $ticket->messages;
            if ($messages->count() > 0) {
                foreach ($messages as $message) {
                    $message->delete();
                }
            }
            if ($ticket->file) {
                @unlink('assets/files/' . $ticket->file);
            }
            $ticket->delete();
            Session::flash('success', __('Ticket Delete Successfully.'));
            return redirect()->back();
        }
    }
}