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Edit File: Helpdesk.php

<?php
/**
 * @package EvolutionScript
 * @author: EvolutionScript S.A.C.
 * @Copyright (c) 2010 - 2020, EvolutionScript.com
 * @link http://www.evolutionscript.com
 */

namespace Config;

use CodeIgniter\Config\BaseConfig;

class Helpdesk extends BaseConfig
{
    #Database host
    const DB_HOST = '[[softdbhost]]';

#Database username
    const DB_USER = '[[softdbuser]]';

#Database password
    const DB_PASSWORD = '[[softdbpass]]';

#Database name
    const DB_NAME = '[[softdb]]';

#Database table prefix
    const DB_PREFIX = '[[dbprefix]]';

#Database port, do not change it if you are not sure
    const DB_PORT = 3306;

#URL of your helpdesk
    const SITE_URL = '[[softurl]]';

#Upload path for images used in HTML editor and logo
    const UPLOAD_PATH = FCPATH.'upload';

#Default helpdesk language
    const DEFAULT_LANG = 'en';

#URI name to access to staff panel. Ex: staff / then you can access in http://helpdesk.com/staff
    const STAFF_URI = 'staff';
}